G Suite for Education & Gmail​​ Support


Student log in is​sues & FAQ


For Teachers​- log in an​d FAQ

See Teacher log in and FAQ to help you and your students use Gmail and G Suite (CBE Staff login required).

Student log in issues

First time users need to:

Be sure your CBE network password is at least 8 characters long. If you need to change your password use the Student Password Hub.

Log in to Google / G Suite / Gmail with your CBE email ending in @educbe.ca

What’s my username / email?

You can see your own CBE Gmail address: Log in to D2L, click on your name, click Account Settings, and look under the Email tab.​

Your teacher or school staff can tell you your CBE email from D2L, SIRS or the Student Account Tool.

I don’t know (or forgot) my password

  • Your CBE Gmail password is your CBE network password.
  • If you already set up a recovery email in your Student Password Hub profile, you can reset your own password.
  • Talk to your teacher.  School staff have access to tools to help you reset your passwords.

How do I change my password?

*Note that your password must be at least 8 characters long.
Use the Student Password Hub to:

  • Change your password
  • Set up a profile with a recovery email in case you forget your password.  

You can also use other computer tools to change your password;

  • On a CBE Windows computer on the CBE network:  CTRL ALT Delete > Change Password
  • On a CBE Mac computer on the CBE network: System Preferences > Security and Privacy

Google says: Your account has been disabled

Your account can become disabled by Google or by your school.  

  • Google:  Sometimes Google may disable your account.  Change your password using the Student Password Hub ​to re-enable your account.
  • Your school:  If changing your password doesn’t work, ask your teacher.  Staff at your school with access to the Student Account Tool can re-enable it.  

Google says: Sorry Google doesn’t recognize that email

Be sure you are using the right email address ending in @educbe.ca to log in.

Talk to your teacher.  Your teacher can help check in the Student Account Tool that your username for google has not changed.

Google says: The email and password you entered don’t match.

There is probably a problem with your password.  Change your network password using the Student Password Hub​. Be sure your password is at least 8 characters.   Changing passwords can fix many odd technical issues.

After changing your password, if you still have issues, talk to your teacher.  Your teacher can help you get a temporary network password.

Google asks me for my phone number

Google wants to keep your account secure and be sure that YOU are accessing your account but phone numbers aren’t always the best way to verify student accounts, especially for younger students without cell phones.  

Sometimes you can click “skip” or “done” without entering a phone number but if there is no other way past this message, change your password using the  Student Password Hub​ or use CBE computer password tools to clear this prompt.


Stay safe / Don’t get hacked

Check out these tips from Google's Safety Center for ideas including:

  • Use a strong password, and never share your password.
  • Always SIGN OUT of Google when you leave your computer.  Don't just close your browser.
  • Set up your computer, laptop, tablet or phone to automatically lock with a PIN when it goes to sleep.

Don’t download or install the Google Drive offline feature locally on your computer. Google Drive offline feature will keep that computer logged into your online Google Drive. Only access Google Drive online in the cloud at https://www.google.com/drive

Visit Google’s Security Checkup often to review your account for suspicious activity and remove unwanted access.  (Log into Google > go to my account > go to Security Checkup > Go to Get started).

If you think your account was hacked, tell your teacher right away so they can help you. If you know it, also change your password as soon as possible with the Student Password Hub.

Missing / accidentally deleted files

Google's own support site can assist with tips on finding your files and common reasons they may appear missing.  Learn more here​​.

CBE's I.T. Support can restore items in Google Drive and Gmail for the owner of the item. Only items permanently deleted in the last 25 days can be restored.  Ask your teacher for help with this.

Gmail and G Suite access isn’t forever 

  • When you leave the CBE or graduate you will immediately​ lose access to your account including your G Suite data and email, which will then soon be deleted by the CBE.
  • After you leave the CBE, you can NOT be granted access to retrieve your files. If there are any items you that are still needed, take a copy or change ownership to others BEFORE you leave.  
  • If you are applying for post-secondary scholarships, use a personal email account, not your CBE email so you can still access them after you graduate.
  • Google has tools to help you including:
    • Download –  If there are only a few things you want to keep, including items shared with you, download a copy of individual files or folders.
    • Forward important emails to another personal email account. 
    • Transfer your content – copy your Drive and Email files to a personal Google account. Learn more.
    • Archive/Takeout  - download  a copy of items owned by you in all G Suite services into one zip file. Learn more.
    • Transfer Ownership  -  If others will need to use files you own, you can transfer ownership to someone else at CBE in sharing options, or they can take a copy for themselves. Learn more.​ 

Need more help?

Find help in Google or ask your teacher: